Sinora Lepcha

My Responsibilities:Ensure our service delivery levels achieve our contractual commitments, effective Risk Management processes are put in place to minimise operational risksMaximize client satisfaction by ensuring efficient handling of all client requests, issues or disputesCreate and utilise operational metrics to determine areas needin

Providing customer support for one of the largest financial service client in US. Major Responsibilities:Customer Queries resolution Deliver to the Employees, Customer and Shareholder metrics as per the goals. Ability to take quick decision and respond to customer queries.

I worked with one of the world largest travel portal World Choice. Major Responsibilities:Helped the customers with travel bookings. Maintain excellent customer satisfaction scores. Mentor junior team members.

Worked with one of the world largest Internet service provider in US. Major Responsibilities:Customer retention. Provide excellent customer service. Mentor junior team members.