Jamie Kim

Enabling a first-of-its-kind virtual dialogue series within the Asia tech/startup/VC ecosystem, aiming to raise $125K for the underprivileged population (www.makahforhope.org) Leading in production of marketing/communication materials

- Selected courses: Technology/Innovation Strategy, Analytics for Retail/Travel, Visualization for Persuasion, AI Strategy - Exchange student at Kellogg School of Management, Northwestern University, Evanston, USA (remote)

Projects under Efficiency and Effectiveness team • Co-led establishment and launch of flights customer service operations, Agoda's new business line (live in July ‘19) and top priority company-wide projec

• Oversaw 3 key efficiency product launches in booking management system; led compilation of business requirements, user acceptance testing, communication across the department • Analyzed internal user/customer behaviors and proposed operations solutions to senior manage

• Selected as Employee of the Month in 3 months for high Customer Satisfaction Score; promoted to team where average tenure of members was more than 5 years

• Managed key onsite campaign channels (desktop/mobile website, app) for strategy and technical execution (HTML configuration, troubleshooting); devised reporting systems, led local launch of features and optimized campaign performance in coordination with category managers

• Sponsored by Government of Korea by passing national competitive exam • Supported implementation of Regional Hub’s digital strategy; led communications of team’s change management work by publishing articles and co-managing UNDP social media accounts (Facebook, Twitter

- Graduated with Merit - Dissertation: Exploring the 2010 UN MDG summit process from the view of NGO participants from developing countries: implications of their agency-led empowerment for contemporary global politics