400万人が利用する会社訪問アプリ
With over five years of experience in IT support I have built a strong foundation in software tools and solutions for a global user base. Working with various software sparked my passion for software development, leading me to recently graduate from the full-stack software development program at Le Wagon Tokyo. Now, I am excited to transition into a Software developer role, eager to leverage my technical skills and problem-solving abilities to tackle new challenges.
PROGRAMMING PROJECTS:
Main Technology Stacks: Ruby on Rails, Javascript, HTML5, CSS3, Vue.js, Bootstrap, Stimulus, Heroku, Figma, Sqlite, PostgreSQL, Notion, Slack
- Work with the Global IT team/international team to provide IT support to the end-users across regions by using the ticket system ServiceNow, email, phone, online chat, and walk-in
My role includes IT Technical support in both Japanese and English to the Global end-users across regions. The main highlights are, - Ticket troubleshooting and management by Jira systems, email, phone, online chat, and walk-in service. Escalate the ticket to the right te
My role includes IT Technical support in both Japanese and English to the Global end-users and here are some highlights, - IT On-Site Support at Clients’ sites - Vitesco Technologies - Dispatch engineer for Projects of Netflix
Major: British and American Studies