なにをやっているのか
Of our experience serving customers for more than 15 years, True Touch has a commitment in developing its services to fit your organization needs. Every time our employees interact with your customers, what we take into account in addition to servicing customers is a good relationship between you and your customers.
We know that good customer service is not limited to communications through phone. Accordingly we offer comprehensive Business Process Outsourcing solutions to help lighten your work with our long experience of serving government agencies and private sectors such as bank, insurance, IT, airlines and real estate. This ensures that our service is quality service that can be truly trusted.
Our service is due to revolutionize customer service of True Corporation over decades ago. At that time, in 1993, True Corp, known as TelecomAsia (TA), made an important observation in the course of doing business: there was something missing in the "connection" between companies and their customers. A team of experts was assigned to explore and research customer service practices only to find that there was a definite need for open, real-time strategic communications with customers. They pioneered a new industry and established the first call center, named Public Service Center, in Thailand.
Contact Asia was established in 2002 as part of TelecomAsia’s vision to capitalize on growing demand for call-center service. The newly-formed service was run by people who had over-a-decade experience in Internal TA Customer Service. To further enhance the company's strong position in outsourcing contact-centre management and the group's convergence products and solutions, True Touch Company Limited was officially registered on August 25, 2005 with the registered capital of 193 million baht.
Today True Touch is a leading full-service provider of customer service solutions with the standard work on the international level. We have developed a set of global best practices that
なぜやるのか
HR Center : 028585068 , 0829939540
どうやっているのか
Totally Outsourced Call Center Service
Service your customers … with heart
Inbound Services
General Product/Service Inquiry
The service involves receiving calls from customers, providing respond to inquiries about products and services via the telephone, in order to facilitate your customers. It is also a mean to promote products and services as well as monitoring and storing of customers’ inquiries, which the recorded information can be analyzed and used in your future marketing plans.
Billing Inquiry
Work scope includes receiving customers’ calls, providing information and answering inquiries relating to billing statements, outstanding balance, payment methods and payment venues including supplying general information regarding payment of products & services. This service offers customers’ convenience as well as using the inquiry information to improve payment and billing system.
Customer Feedback/Complaint Handling
The service includes handling of complaints, suggestions and acts as a mean to access customers’ viewpoints, provide additional information and solve situations for your customers. This in turn will provide additional information and solve situations for customers. Complaint handling will also overturn problems helping the company to maintain or increase customer satisfaction of your products and services.
Technical Support /Help Desk
The service provides technical support to help solve emergencies or technical problems for your customers for example problems regarding IT or tools to lessen the burden of after sales service.
Order Taking
Order taking service offers an ordering service of products and other services via telephones. This is an easy way and lessens operational tasks regarding order placement. The ordering information can be sent to you instantly via an on-line system.
Outbound Services
Product Introduction
This service introduces products and promotions via phone to gain two-way communication with your customers. Products, ser
